FAQ
Frequently asked questions
Answers to the questions we hear most from Metro Atlanta customers.
Booking
How far in advance should I schedule my move?
Two to four weeks is a comfortable window for most Metro Atlanta moves. Peak weekends fill up faster, so earlier is better if your date is fixed.
Can I request a last-minute move?
Contact us and share your date. Availability varies by season and crew schedule — we'll let you know quickly whether we can help.
Estimates and Pricing
What information is needed for an estimate?
Property size, number of items, both addresses, access details (stairs, elevators, parking), any specialty items, and the services you need.
Is the estimate binding or non-binding?
Final estimate policies must be confirmed with our office. Ask for specifics when you receive your quote.
What factors can change the final cost?
Actual inventory, access conditions, added services, or a change in scope on move day can all affect the final total. See the pricing factors page for the full list.
Packing
Are packing materials included?
Packing materials can be included in your quote or purchased separately. We confirm quantities during the estimate.
Can the company pack my home?
Yes — full or partial packing is available, including kitchen and fragile-item packing. Add it when you request your quote.
Move Preparation
Do I need to empty dresser drawers?
Empty drawers of anything fragile, valuable, or liquid. Clothing usually stays. Ask us if you're unsure about a specific piece.
How should I prepare appliances?
Disconnect, drain, and dry appliances before move day when appropriate. Some appliances require professional disconnection — check the manufacturer instructions.
What items cannot be transported?
Hazardous materials, flammables, and certain perishables typically cannot be transported. Contact our office to confirm any item you're unsure about.
Apartments
Do I need to reserve an elevator?
Most apartment properties require a reserved moving window and elevator hold. Contact your property in advance and share the details when you book.
Can you provide a certificate of insurance?
Certificate of insurance availability must be confirmed with our office. Share your building's requirements when you request your quote.
Moving Day
Can movers handle stairs?
Yes. Note the number of flights, whether stairs are narrow, and whether there's a landing so we can plan crew size.
What is a long carry?
A long carry is a longer-than-usual walk between the truck and the entrance. Distance affects loading time, so we ask about it during the quote.
Long-Distance Moves
How is delivery timing handled on a long-distance move?
We share expected delivery windows based on distance and logistics. We do not promise guaranteed delivery dates.
Specialty Items
Can you move a piano or safe?
Specialty items require confirmation before booking. Contact us with the item's details so we can review crew, equipment, and access requirements.
Commercial Moves
Do you offer after-hours or weekend moves?
After-hours and weekend availability [CONFIRM WITH OFFICE]. Share your ideal timing when you request a quote.
Service Areas
Which Metro Atlanta counties do you serve?
We serve all 10 Metro Atlanta counties: Cobb, Fulton, DeKalb, Gwinnett, Cherokee, Henry, Clayton, Douglas, Fayette, and Rockdale. Contact us to confirm availability if your location is outside those areas.
Payment and Policies
What forms of payment are accepted?
Accepted payment methods must be confirmed with our office. [POLICY PLACEHOLDER]
Is a deposit required?
Deposit policy must be confirmed with our office. [POLICY PLACEHOLDER]
What is the cancellation policy?
Cancellation policy must be confirmed with our office. [POLICY PLACEHOLDER]
What happens if something is damaged?
Claims process must be confirmed with our office. [POLICY PLACEHOLDER]
Planning a Move in Metro Atlanta?
Tell us where you're moving, when you need help, and which services you need. Our team will review the details and help you take the next step.